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FAQs

How can I get an appointment with a doctor at CEI?
To schedule an appointment at any of our 14 convenient locations, please call us between 8:00 a.m. and 5:00 p.m., Monday through Friday at 513.984.5133 or toll free at 800.544.5133. You can also email us any time using the Contact Us form or connect with us directly using the Live Chat button.
How do I know what kind of specialist I need?
When you request an appointment at CEI, our highly trained staff will ask you about your eye care needs and any problems you may be experiencing. They will guide you in determining which CEI doctor is most appropriate for your visual needs and schedule your appointment.
How do I know which specialist I should select?

The CEI Doctors area of our website includes a complete list of our specialists with useful information on each doctor’s area of subspecialty and his/her educational background.

Our knowledgeable team is also very happy to help you select the CEI specialist that is most appropriate for your needs. Please call us at 513.984.5133 or toll free at 800.544.5133.

I don’t know what’s wrong with my eye, but; My vision is deteriorating very quickly; The pain in my eye is intolerable; I’ve had an accident involving my eye: What should I do?
CEI is the only eye care facility in the tri-state area to offer ophthalmic emergency service care for the management of all types of eye emergencies. Our team of highly trained specialists is available 24 hours a day, 7 days a week to examine and treat patients. If you are experiencing an eye emergency, please contact our Main Office located in Blue Ash, Ohio at 513.984.5133.
How can I learn more about a specific eye disease or condition?
Please visit the Conditions and Treatments area on our website to find up-to-date information on vision diseases, their symptoms, diagnosis, and treatment at CEI.
How do I get to CEI?
Please visit the Maps & Directions area on our website for Maps, Driving Directions and Telephone Numbers to all our offices in the tri-state area.
Where can I learn more about insurance and financial matters related to my care at CEI?

Please visit the Financial Information area of our website to find details on insurance and financial matters.

For specific questions, CEI’s Central Billing Office is available from 8:00 a.m. to 5:00 p.m., Monday through Friday, at 513.984.5102. Our knowledgeable staff will be happy to assist you.






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